Primary Care Team Lessons and Patient Virtual Experience During COVID-19

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On Friday, Oct. 23, AFHTO along with our partners presented at Trillium Research Day demonstrating the value of primary care teams' response to COVID-19 and patients' experience with virtual care:

  1. Responding to COVID-19: Understanding How Primary Care Teams Stepped up to Help Support Their Communities and Patients- a. Sandeep Gill, Rachelle Ashcroft, Catherine Donnelly, Simon Lam
  2. Learning from Patients’ Experiences with Synchronous Virtual Encounters in Primary Care During the COVID-19 Pandemic: A Mixed-Methods Study- a.    Rachelle Ashcroft, Simone Dahrouge, Catherine Donnelly, Bridget Ryan, Judith Belle Brown, Lisa Dolovich, Jean Grenier, David Verrilli, JavedAlloo, Jennifer Rayner, Sandeep Gill, Simon Lam, Kavita Mehta
  3. Addressing the Impact of COVID-19 by Generating a Policy-Oriented Action Plan to Strengthen Mental Health Services in Primary Health Care (PHC)- a.    Maya Dancey, Rachelle Ashcroft, Keith Adamson, Toula Kourgiantakis, Anne Kirvan, Lisa Dolovich, Catherine Donnelly, Judy Belle Brown, David Verrilli, Sandeep Gill, Deepy Sur, Kavita Mehta
  4. Oral Presentation - After the Pandemic: Understanding How Primary Care Teams Will Incorporate Learnings from the Pandemic to Support Their Communities and Patients- a.    Sandeep Gill, Catherine Donnelly, Rachelle Ashcroft, Simon Lam, Kavita Mehta

And here's a video of the poster presentation:

The Role of Social Workers in Interprofessional Primary Healthcare Teams: Study

Research paper published in HEALTHCARE POLICY Vol.16 No.1, 2020

Abstract

Background: In Ontario, Canada, social workers are employed in a number of primary healthcare (PHC) settings such as Community Health Centres (CHCs) and Family Health Teams (FHTs). However, many aspects of social work practice within PHC settings are unknown.

Offering Patients a Medical Home – Not a Hallway – and a Stronger Health System

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Healthcare Quarterly 22(3) October 2019

 

Abstract

This article examines three family health teams (FHTs) in different Ontario communities that exemplify the features of a Patient's Medical Home (PMH), a vision developed by the College of Family Physicians of Canada. With PMH supports and foundations in place, these FHTs deliver high-quality care enabled by strong PMH functions: accessible, comprehensive, patient- and family-centred continuous care that is responsive to a community's unique needs. Adhering to PMH principles not only improves patient experience, health outcomes and provider satisfaction but also leads to fewer unnecessary hospital admissions and emergency room visits – system savings and better use of public resources.

Featured FHTs:

  • Marathon FHT's High-Yield Approach to Risk Mitigation and Safety (HARMS): A program for safer opioid prescribing through systematic risk stratification and urine drug testing

  • Markham FHT's Eating Disorders Bridge Program

  • Peterborough FHT: New services improve primary care access to an underserviced region

Authors

  • Leanne Clarke, CEO, Ontario College of Family Physicians
  • Kavita Mehta, CEO, Association of Family Health Teams of Ontario.