D4 - Beyond Patient Advisory Councils: Meaningful Engagement with Specific Populations (Youth) in Primary Care Settings

4. Patient and family-centred care
 

  • Date: Friday, September 20, 2019
  • Concurrent Session D

  • Time: 9:45am 10:30am

  • Room: TBA
  • Style: Presentation (information provided to audience, with opportunity for audience to ask question)
  • Focus: Practical (e.g. Presentation on how to implement programs and/or practices in the team environment)
  • Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.), Clinical providers, Representatives of stakeholder/partner organizations

Learning Objectives

Participants will learn about why patient engagement is important, what it is, and how to initiate patient engagement projects on a family health team. Attendees will learn the “how to” and be able to:   

  1. Describe the steps of initiating  patient engagement, with a focus on specific populations (youth) 
  2. Describe the key qualities of patient/youth engagement 
  3. Understand the factors that sustain engagement 
  4. Discuss potential challenges to patient/youth engagement 
  5. Understand how to evaluate the impact of patient/youth engagement projects

 

Summary/Abstract

The presentation will outline the patient and community engagement activities of the last year, including: the Patient and Family Advisory Council, Youth Engagement Project, and the broad integration of patient engagement across departmental program planning and evaluation initiatives.    

The St. Michael’s Hospital Family Health Team (SMHFHT) established a Patient and Family Advisory Council (PFAC) in May 2018. The group of 12 patients meet monthly with the Community Engagement Specialist and Executive Team. The group elected a patient co-chair. Using a collaborative and empowerment approach to patient engagement, the group created a work plan early on, including self-identified objectives for the next two years. In addition to successfully launching a newsletter for patients, by patients, the advisory council also made accessibility improvements to clinic flow and provide ongoing input in decisions about clinic/hospital changes, and research initiatives.    Patient engagement at the SMHFHT extends beyond our PFAC activities. The presentation will describe activities of an interdisciplinary youth committee, including a needs assessment survey of youth patients, findings of a youth focus group, and establishment of a youth council. Additional initiatives highlighted will include:  1) Collaboration with community agencies in the Regent Park & St. James Town neighbourhoods to address safety, early crime prevention, and mental health needs of youth; and 2) The implementation of Youth-Specific programming, such as the Youth Mental Health Group,  a CBT-informed group for youth experiencing depression and anxiety, which facilitated an increase in youth engagement.
 

Presenter

  • Juliana Tobon, Ph.D., C.Psych., Academic Family Health Team, St. Michael’s Hospital
  • Katie Sussman, MSW, RSW, Academic Family Health Team, St. Michael’s Hospital
  • Jane Cooney, Patient Advisory Council Chair, Academic Family Health Team, St. Michael’s Hospital
  • Liza Luu, RD, Academic Family Health Team, St. Michael’s Hospital
  • Caliya Eastwood Youth member, Patient Advisory Council Academic Family Health Team, St. Michael’s Hospital
  • Priyanka Chowdhury, MD CCFP Family Physician, St Michael’s Hospital Lecturer, University of Toronto

Authors/Contributors

  • Nassim Vahidi-Williams, Patient and Community Engagement Specialist, Academic Family Health Team, St. Michael’s Hospital
  • Linda Jackson, MSW, RSW, Executive Director, Academic Family Health Team, Program Director, Inner City Health Program, St. Michael’s Hospital
     
2019 Concurrent Session