3. Comprehensive team-based care
- Date: Friday, September 20, 2019
- Concurrent Session D
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Time: 9:45am 10:30am
- Room: Pier 5
- Style: Presentation (information provided to audience, with opportunity for audience to ask question)
- Focus: Balance between both (e.g. Presentation of a best-practice guideline that combines research evidence, policy issues and practical steps for implementation)
- Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.), Clinical providers
Learning Objectives
- Learn an innovative approach to support patients with Mental Health and Addictions, building unique partnerships and having system-wide impact. Mobile Integrated Healthcare (MIH) uses a coordinated approach to patient-centered, evidence-based care that aims to divert low acuity 911 calls from ED to more appropriate support. Hear from a FHT Mental Health Nurse and an Advanced Care Paramedic how they respond to these calls and the impact of the team’s approach. Key Learning will include:
- Identifying the power of system integration on streamlined referrals, appropriate service use and more
- Techniques for building and maintaining successful partnerships
- Demonstrated impact of MIH for ED diversion
- Recognizing the essential role of FHT health care providers beyond clinic doors
Summary/Abstract
Unsustainable demands on emergency medical support and costly hospital EDs visits create a vital opportunity for innovation. Mobile Integrated Healthcare (MIH) is both a ground-breaking and practical approach to Mental Health & Addictions that improves patient experience by enhancing care tailored to individual needs and increasing access to the services they require. Rather than engaging in the cycle of confusion and unmet needs driving inappropriate ED use, MIH partnerships can shift the focus to provide the right care at the right time. The MIH model is successful in the UK and now in Niagara where hospitalization rates for mental health are high. We will share our impact to date, including the volume of calls and the reduction in ED use. After a full year of implementation, results are impressive. Learn from WMFHT’s Mental Health Nurse and one of Niagara’s Emergency Responders how they have made a difference in so many lives and find out how a small Family Health Team can create partnerships to support patients, caregivers and families in the community far beyond their normal reach. Hear heart-warming stories that make the effort better understood from a patient perspective. Learn new ways for FHTs to share expertise, build capacity, and expand their impact within their communities. Do you know the potential of your FHT and what is possible in Mobile Integrated Healthcare? Join us to hear more about this innovation in Mental Health, Falls Prevention and more.
Presenter
- Leeann Pocknell, Mental Health Nurse, Welland McMaster Family Health Team
- Rob Zahra, Niagara Emergency Services Paramedic, Niagara Emergency Medical Services
Authors/Contributors
- Karen Lutz, (Niagara EMS) Project Lead, System Transformation / Commander, Quality Assurance & Performance Standards
- Maeve Clark-Tyrrell - Q1 Facilitator for LHIN 4 FHT's
- Frances Gregotski - Executive Director WMFHT