2. Continuous care: ensuring seamless transitions for patients across the continuum of care
- Date: Thursday, September 19, 2019
- Concurrent Session B
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Time: 3:30pm-4:15pm
- Room: Harbour C
- Style: Workshop (session is structure for interaction and/or hands-on learning opportunities)
- Focus: Balance between both (e.g. Presentation of a best-practice guideline that combines research evidence, policy issues and practical steps for implementation)
- Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.), Clinical providers, Representatives of stakeholder/partner organizations
Learning Objectives
- Describe patients and caregivers across Ontario said most affected their experience in the transition from hospital to home
- Describe what patient and caregivers said should be the top priority for health system improvement to improve the transition from hospital to home and compare how priorities differed by patient subgroup
- Discuss recommendations from Health Quality Ontario’s new Quality Standard on the transition from hospital to home and the application to Family Health Teams"
Summary/Abstract
Our session will discuss recommendations from Health Quality Ontario’s new Quality Standard on the transition from hospital to home. This Quality Standard is unique because it was shaped by a rigorous and extensive consultation with patients and caregivers about their experience of care. We will describe how Health Quality Ontario partnered with a research team to use a method called “concept mapping” to understand what matters most to patients and caregivers in the transition from hospital to home. We will summarize what we heard from our consultation with more than 1200 patients – and caregivers of patients – with a lived experience of being discharged home from hospital. Home was defined broadly to include long-term care facilities and shelters. Patient and healthcare organizations helped us recruit participants from diverse backgrounds and communities across Ontario. We will describe what most affected patient and caregiver experience of care and what they identified as the most important priorities for health system improvement. We will contrast how views differed based on patient and caregiver demographics. Finally, we will summarize recommendations from the resulting Quality Standard. We will facilitate an interactive discussion on how the quality statements and related measures can be applied in primary care settings and new Ontario Health Teams including implications for Quality Improvement Plans.
Presenter
- Tara Kiran, Embedded Clinician Research, Health Quality Ontario
- Carol Kennedy, Quality Standards Lead, Health Quality Ontario
- David Wells, Patient Engagement Lead, Health Quality Ontario
Authors/Contributors