E3 Improving Hospital Readmission Rates & Follow-up After Hospitalization: A Team-Based Approach

Theme 3. Strengthening collaboration within the interprofessional team

 

Presentation Details

  • Date: 10/18/2016
  • Concurrent Session E
  • Time: 10:45am - 11:30am
  • Room: Metropolitan Ballroom West
  • Style: Presentation (information provided to audience, with opportunity for audience to ask question)
  • Focus: Practical (e.g. Presentation on how to implement programs and/or practices in the team environment)
  • Target Audience: Clinical providers, Representatives of stakeholder/partner organizations

Learning Objectives

  1. Attendees will understand how they can implement best practices in quality improvement initiatives
  2. Attendees will learn about gaps during transitions of care that highlight needs for further system integration
  3. Attendees will understand how members of the multidisciplinary team can be efficiently involved in the post-hospitalization phase to reduce complications at this stage

Summary/Abstract

Data collected from the CVFHT EMR shows an 84% reduction in patient readmissions and a 16% improvement in post-hospitalization follow-up rates using various members of the multidisciplinary team from Jan 2015 to March 2016. The HDP only considers follow-up rates with physicians; in contrast, the CVFHT considered a valid follow-up as one where a contact is made with an MD, NP or RN. This method optimizes the role of various team members, facilitates a sustainable process and supports patient access to primary care. Re-hospitalizations were prevented and home visits were made same day as needed, consistent with patient-centered care.

Presenters

  • Gordon Canning, Nurse Practitioner, Credit Valley Family Health Team
  • Heather Hadden, Pharmacist, Credit Valley Family Health Team
  • Inge Bonnette, Registered Nurse, Credit Valley Family Health Team
  • Claudia Mazariegos, Registered Dietitian, Credit Valley Family Health Team
  • James Pencharz, MD, Credit Valley Family Health Team

Authors & Contributors

  • Hilal Syed, Quality Improvement Decision Support Specialist at the Credit Valley Family Health Team
  • James Pencharz, Family Physician, Credit Valley Family Health Team