Theme 1. Planning programs and fostering partnerships for healthier communities

Presentation Details

Date: 10/18/2016
Concurrent Session D
Time: 9:30am - 10:15am
Room: Pier 4
Style: Workshop(session is structure for interaction and/or hands-on learning opportunities)
Focus: Practical (e.g. Presentation on how to implement programs and/or practices in the team environment)
Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.), Representatives of stakeholder/partner organizations

Learning Objectives

Understand how the St. Michael’s Hospital Academic Family Health Team applied citizen engagement methods to engage patients and families in improving FHT services
Learn how to recruit and retain a representative sample of patients and families to partner with on future patient engagement efforts and quality improvement initiatives
Identify aspects of SMHAFHT’s approach to patient and family engagement that can be applied to your FHT

Summary/Abstract

Over the last year, we partnered with Mass LBP to apply their innovative methods of citizen engagement to our Family Health Team. Our goal was to have patients and families help us improve the typical medical visit. Mass LBP has worked with all levels of governments, non-profit organizations, and health care organizations to bring citizens together to shape public policies on topics ranging from urban growth to mental health services. They conduct civic lotteries typically mailing tens of thousands of Canadian residents each year and inviting them to participate in a series of weekend meetings about a specific policy issue. Workshop attendees will learn how we invited 10,000 of our patients to attend a one-day patient engagement session and the methods we used to ultimately select 36 of 350 patient and family volunteers who were representative of our practice population. We will describe the structure of the day, including the tools we used elicit recommendations from patients and families. We will share these recommendations and how we partnered with patient volunteers to engage FHT staff in the work ahead. We will discuss our evaluation of the engagement day including ethnographic observations and qualitative interviews conducted with patients and staff involved with the engagement. Finally, we will detail how we have continued to engage the 350 patients and family members who volunteered for the initial engagement event and how we are drawing on their expertise for other initiatives in our FHT.

Presenters

Tara Kiran, Family Physician, FHT Board Chair, Quality Program Director, St. Michael's Hospital Academic Family Health Team
Sam Davie, Quality Improvement & Decision Support Specialist, Michael's Hospital Academic Family Health Team

Authors & Contributors

Katie Dainty, PhD. Scientist, Li Ka Shing Knowledge Institute
Peter MacLeod, Principal and Founder, MASS LBP
Chris Ellis, Director of Business Development, MASS LBP