Hosted by OMA
Objectives
Navigating patient interactions can be one of the most challenging aspects of health care. That’s why we’ll be running a new four-part webinar series, Managing Patient Expectations, to equip you and your team with the tools and strategies to handle difficult situations effectively, improving patient satisfaction and staff well-being.
Managing patient expectations: Conflict Resolution
Virtual
Date: Wednesday, September 25, 2024
Time: 12:00 – 1:00 pm
The webinar, presented by OMA Legal’s Jennifer Gold and Lesley Freiberg, will cover essential skills for de-escalating patient conflicts and knowing when to seek additional support. You’ll walk away with strategies to manage difficult encounters, fostering a more harmonious health-care environment. register for this webinar
Managing patient expectations: Patient Boundaries with Patients
Virtual
Date: Wednesday, October 9, 2024
Time: 12:00 – 1:00 p.m.
This session explores the critical importance of setting boundaries with patients and will be led by Drs. Shewfelt and Chu. Learn why boundaries benefit patients and physicians and get practical tips for establishing and maintaining them. Through case examples, we’ll practice effective boundary-setting techniques to enhance your professional interactions. Strengthen your ability to create a respectful and productive health-care environment and register for this webinar.
Enhancing your Bottom Line: Get a Financial Health Check-up
Hybrid (in-person Ottawa)
Date: Wednesday, October 16, 2024
Time: noon – 4:00 pm
Registration TBA
Managing patient expectations: Managing Aggressive Behaviours
Virtual
Date: Wednesday, October 23, 2024
Time: 12:00 – 1:00 p.m.
Registration TBA
Managing patient expectations: Strategies to Manage Challenging Encounters and Preserve Your Well-Being
Virtual
Date: Wednesday, November 6, 2024
Time: 12:00 – 1:00 pm
Registration TBA