Community and Clinic Integration Lead - Southlake Academic Family Health Team (Keswick)

About Us 

We are a progressive Inter-professional Primary Care Team (IPCT) dedicated to providing comprehensive, patient-centered care that addresses both medical and social determinants of health. Our clinic serves diverse populations, including vulnerable and equity-deserving communities, through in-person, virtual, and mobile health services. We are committed to Indigenous and trauma-informed care, as well as providing care to homeless populations. Our team-based care model promotes collaboration to ensure equitable access to care and improved health outcomes for all.

Job Summary 

We are seeking a motivated and experienced Community and Clinic Integration Lead to oversee the day-to-day operations of our clinic and coordinate care among a multidisciplinary team. The Integration Lead will ensure high-quality patient care, efficient workflows, and a collaborative team environment. This role involves managing clinic operations, providing clinical supervision, fostering team integration, and driving quality improvement initiatives.

Key Responsibilities

Operational Management

• Oversee clinic operations, including scheduling, patient flow, and administrative functions
• Ensure compliance with healthcare regulations and clinic policies
• Manage clinic resources, including medical supplies, equipment, and staffing

Clinical Supervision

• Provide supervision and support to healthcare providers, ensuring adherence to clinical best practices
• Lead team meetings to review patient cases and care plans
• Address clinical issues and guide complex patient care

Team Integration

• Facilitate collaboration among doctors, nurses, social workers, and allied health professionals
• Develop integrated care plans addressing both medical and social determinants of health
• Promote patient-centered care and organize team huddles for effective communication

Quality Improvement

• Monitor clinic performance and implement improvement strategies
• Develop quality assurance protocols to enhance care delivery and efficiency
• Lead initiatives to improve patient care and satisfaction

Patient Care Coordination

• Ensure timely patient care coordination, referrals, and transitions of care
• Address patient concerns and ensure a positive care experience
• Utilize electronic medical records (EMR) to track patient outcomes

Staff Development

• Recruit, train, and mentor clinic staff, fostering a supportive work environment
• Conduct performance evaluations and provide professional development opportunities
• Ensure staff compliance with ongoing education and professional standards

Qualifications

• Education: Bachelor’s degree in Health Administration or a Science-related field (Master’s preferred)
• Licensing: Active registration with the College of Nurses of Ontario (CNO) or relevant healthcare professional designation
• Experience: 5+ years of clinical experience with supervisory or leadership responsibilities in a healthcare setting
• Technical Skills: Proficient in EMR systems and healthcare technology used in Ontario primary care
• Interpersonal Skills: Strong communication skills and sensitivity to diverse cultural, social, and economic backgrounds
• Additional Requirements: Valid driver’s license, access to a vehicle, and appropriate insurance