Administrative Assistant - Burlington Family Health Team (Burlington)

Position Overview:
Position: Administrative Assistant 

Job Type: Full-Time Contract ending March 31, 2025

Reporting to: Executive Director 

Closing Date: October 25, 2024

The Burlington Family Health Team (BFHT) provides team-based primary care and programing. We seek to hire an enthusiastic and skilled Administrative Assistant to join our team. The ideal candidate is intuitive, adaptable and self-directed, with a strong commitment to customer service.

Position Summary: 

Supporting a team of Allied Health Professionals, the Administration Assistant is typically the first point of contact for our clients. As such, they represent the Burlington Family Health Team in a professional and knowledgeable manner. They are patient focused with a strong understanding and motivation for customer service. Diplomacy, tact, and problem solving are key attributes for this position. 

Key Responsibilities:

• Receive referrals electronically and schedule patient appointments in accordance with program guidelines
• Schedule and coordinate group programs as directed 
• Correspond with patients through secure email or by phone
• Maintain and monitor waitlist 
• Prepare and submit statistical data related to the programs
• Create and maintain patient records, including current demographics by obtaining, recording and updating as required
• Provide administrative support to the team
• Safeguard patient records and assure confidentiality of patient information in compliance with privacy legislation/regulations (PHIPA)
   

Qualifications: 

• Minimum one-year experience in a receptionist or administrative role, preferably in a health/health care environment
• Strong customer service skills
• Excellent communication skills, oral and written
• Proficient working with EMR systems and Microsoft Office
• Strong time management and organizational skills and the ability to prioritize tasks in a fast pace work setting 
• Excellent problem-problem solving skills
• Work well as a member of an interdisciplinary health care team
• Knowledge of, and adherence to Personal Health Information Privacy Act
• High degree of resourcefulness, flexibility and adaptability 
  
   

Education:

• Post secondary diploma in Office Administration or equivalent education and experience
   

Experience:

• 1-2 years of experience in an administrative role, preferably in a medical/health/healthcare setting