3. Investing in the digital health of primary care
- Date: 2024-10-24
- Concurrent Session: Concurrent Session A
- Time: 2:45– 3:30 pm
- Room:
- Style: Presentation (information provided to audience, with opportunity for audience to ask question)
- Focus: Practical (e.g. Presentation on how to implement programs and/or practices in the team environment)
- Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.), Clinical providers, Administrative staff, Representatives of stakeholder/partner organizations
Learning Objectives:
Participants will learn:
- Understand the benefits of leveraging PSS as a digital health tool for data collection
- Introduce the newly developed Shadow Coding Implementation Guide
- Demonstrate the successful implementation and adoption of the shadow coding system at other FHTs for the purpose of streamlining data standardization and accountability reporting process
- Embrace a culture of continuous quality improvement through a Performance Management system
- Appreciate success stories and challenges experienced throughout the implementation process
Summary/Abstract:
Our presentation will review the origins of ‘shadow coding’ disseminated at last year’s conference (https://www.afhto.ca/sites/default/files/2023-10/a2-b_-_afhto_presentat…) and how early adopters (2 FHTs) implemented and internalized the shadow coding system in PSS to support performance management and internal/external reporting activities. We will provide examples of the metrics that each FHT tracks and reports, which were compiled through extensive engagement and direct input from clinicians to address local needs. We will highlight how the coding system could be modified in PSS with Lean concepts to improve and optimize an existing data tracking approach. We will describe how each organization uses this novel data collection and extraction methodology for quality improvement and accountability reporting purposes. We will highlight some of the key challenges and corresponding workarounds that we have encountered throughout implementation and adoption of shadow coding, share some of our strategies around training and evaluation, and offer insights to support scale and spread across the province.
Presenter:
- Kelly McConnell MA, Quality Coordinator, Thames Valley Family Health Team
- Denis Tsang MSc, MAN, RD, CHE, Quality and Digital Health Strategist, Woodbridge Medical Centre Family Health Team