Engaging and Supporting Caregivers in Primary Care Teams: Working together to improve outcomes and enhance the patient, caregiver, and family experience

Thu, February 25, 2021
Zoom Webinar

Hosted by Ontario Caregiver Organization & AFHTO

The Ontario Caregiver Organization is pleased to offer a learning opportunity for AFHTO members. There are 3.3 million family caregivers in Ontario who play a critical role in health outcomes. This webinar will highlight resources and opportunities for primary care teams to support and engage caregivers:

•    Learn about the Ontario Caregiver Organization and the key programs, services and resources we offer 
•    Learn about three key caregiver-related strategies that can positively impact health outcomes and the patient/family/caregiver experience:
             o    Including caregivers as part of the care team (eg: Caregivers as Partners e-modules) 
             o    Supporting the well-being of caregivers (eg: Time to Talk,  OCO programs & resources) 
             o    Meaningful, authentic engagement of caregivers in primary care teams (eg: resources from TCF on co-design) 

•    Find out about resources, programs and actions that primary care teams can take to help advance these strategies 


Amy Coupal is the CEO of the Ontario Caregiver Organization, a non-profit organization funded by the Ministry of Health that was formed in 2018 to support Ontario’s 3.3 million caregivers. A visionary leader with 15 years of experience in the not-for-profit sector, Amy has extensive experience building organizations from the ground up and is excited to be leading the Ontario Caregiver Organization through its early days of growth. She has held a number of CEO roles, including CEO of Learnography and My Class Needs Foundation, and has expertise in the latest innovations and technologies related to learning and education. Amy is passionate about mobilizing change through knowledge sharing and building collaborative initiatives that positively impact the lives of individuals and communities.

Amy has a Masters of Education from the University of Calgary and is an Adler-trained coach. Her insights have been shared through speaking and media engagements, both internationally and here in Canada.

Amy has a deep understanding of the benefits and challenges associated with caregiving. As a caregiver for most of her life, Amy helped to support her brother who had Cerebral Palsy. She was also a caregiver to her mother throughout her cancer journey and now supports her elderly father.

Christina Gilman throughout her life, being Métis and French speaking, managed her own health concerns by accessing healthcare in a variety of settings. Now with several children having their own unique medical and disability needs, Christina is acutely aware of where healthcare navigation challenges lie and where the system needs to aspire. She believes there are many opportunities to improve access to the health care system.  Her former work in Information Technology has provided insight on how to involve the patient and caregiver lens when we are designing metrics.
Christina is most proud of being a Mother to four children, two of whom are off into post-secondary education. In her spare time, upon feeling the urge to help others, Christina volunteers to advocate and navigate for cancer and autism families in her local community. 

When: February 25, 2021 (12-1 pm EDT) 
Slides: Click here