4. Patient and family-centred care
- Date: Thursday, September 19, 2019
- Concurrent Session A
- Time: 2:30pm-3:15pm
- Room: Harbour C
- Style: Presentation (information provided to audience, with opportunity for audience to ask question)
- Focus: Practical (e.g. Presentation on how to implement programs and/or practices in the team environment)
- Target Audience: Leadership (ED, clinical lead, board chair, board member, etc.), Clinical providers, Administrative staff, Representatives of stakeholder/partner organizations
Learning Objectives
Participants will leave the session with:
- A clear understanding of how OCEAN functions from within EMR, or internet browser, to improve efficiencies of referral process for patients and providers
- An understanding of the value of OCEAN messaging function – linking providers and keeping patients informed of action on their referral
- An awareness of the available analytic data and how such data can help primary care providers make decisions about patient care
- Information about their regional deployment team to enable further conversations and adoption within their primary care practice
Summary/Abstract
OCEAN eReferral provides a foundation on which communication with providers can be enhanced within a secure digital realm from within their integrated EMR. It provides access to real time updates around high-volume services and enables patients the opportunity to be more informed participants in their care. This includes confirmation that their referral was sent, as well as appointment confirmation and details (e.g. where to go, what to bring, what to expect). Communication between the sender and receiver is enhanced as referral receivers through status updates and a secure messaging function. During the session, participants will see how Ocean eReferral can easily be incorporated within their primary care workflow to send, track and manage electronic referrals using an integrated EMR (Telus PS, Accuro, and Oscar) or an internet browser. The Ocean Health Map provides primary care members with a directory of specialist and specialty services searchable by service, patient address, patient location preference, and real-time wait times. Ocean eReferral is currently being deployed at in the WWLHIN, SELHIN, Champlain LHIN, NELHIN, and ESCLHIN through the System Coordinated Access (SCA) Program. Teams in each of these five regions provide guidance and training to support the adoption of this digital tool into practice. Participants will leave with information about who to contact in their community for support with implementing Ocean eReferral into their primary care team.
Presenter
- Wendy Smith, eReferral Project Engagement & Adoption Coordinator, North East LHIN
- Charlotte Nethercott, Change Management Practice Lead – System Coordinated Access Program, eHealth Centre of Excellence
- Matthew Graveline, Change Management Specialist, Champlain LHIN
- Katrine Murray, Change Management Specialist, eHealth Centre of Excellence
- Maryam Kazar - Change Management Specialist - South East LHIN
Authors/Contributors
- Tricia Wilkerson, Program Manager, eHealth Centre of Excellence
- Charlotte Nethercott, Change Management Lead, System Coordinated Access Program
- Peter Picton, eReferral Project Manager, Champlain LHIN
- Michelle Courneene, Change Management Specialist, North East LHIN