2011 AFHTO conference presentation PRESENTER (S): Kirk Miller, Business Services Manager FHT/ORG: Guelph FHT ABSTRACT: Emergency departments see rostered patients for non-urgent care every day. Using acute care resources to process non-urgent visits is costly and impedes access for patients requiring urgent care. The WWLHIN has targeted a 10% reduction in CTAS 4 and 5 for hospitals in the region. The Guelph Family Health Team (GFHT) began a study of Guelph General Hospital (GGH) ED visits using a Learning community PDSA approach in March 2011. This presentation summarizes the methods for data collection, the process to present data to physicians, the collaborative work between GFHT and GGH and the strategies to achieve ED visit reductions. Click here to view presentation.