Manager of Programs and Services- Peterborough FHT (Peterborough)

Organization Name
Peterborough FHT (Peterborough)
Manager of Programs and Services
FTE Type

185 King Street
Peterborough ON K9J 2R8

Closing date

Position Purpose:
Reporting to the Director of Clinical Services, the Manager of Programs and Services is responsible for overseeing daily operations of Peterborough Family Health Team (PFHT) programs and services offered by the Interprofessional Healthcare Providers (IHPs). The Manager of Program and Services works collaboratively with all members of the organization and is accountable to ensure services are effectively delivered and evaluated in alignment with the PFHT mission, vision, values, and strategic direction.


  • Works collaboratively with all members of FHT/FHO administration, interprofessional Healthcare Providers (IHPs), and physicians to ensure accountability, operational efficiency and effectiveness of programs and services offered by the PFHT;
  • Supports the achievement of the PFHT strategic and operational goals in alignment with PFHT mission, vision, values and strategic direction
  • Plans, develops, implements and evaluates programs and services to meet the clinical needs of the patients in Peterborough and Peterborough County.
  • Collaborates and liaises with health system partners to align programs and services to mitigate duplication of services and identify future clinical needs and opportunities for system integration
  • Monitors programs and services including budgetary performance and provides input on budgetary allocation processes
  • Develops and supports a work environment that exemplifies high quality interprofessional courtesy and respect
  • Promotes ethical practice; professional decision making; critical thinking; appreciative inquiry; change management; quality improvement; risk management;
  • Responsible for daily management activities of all allied health employees
  • Monitors and updates the Director of Clinical Services on all aspects of daily operations as needed and in a timely fashion;
  • Ensures employee compliance with relevant professional practice standards (i.e. Regulatory Colleges, legislation (i.e. PHIPA, ESA, OHSA), and organizational policies and procedures;
  • In collaboration with the Manager of Administrative Services, effectively manages human resource issues (i.e. hiring, performance management, vacation requests, continuing education requests);
  • Participates in development, implementation and evaluation of the PFHT Quality Improvement Plan
  • Recognizes and promotes opportunities for continuous quality improvement by identifying issues, evaluating services, re-designing processes, and implementing changes in collaboration with the team
  • Lead IHP meetings to foster communication and receive input to ensure a collaborative approach is maintained;
  • Maintains current knowledge of Primary Health Care priorities and programs in the Province of Ontario and ensures that all programs and services are aligned with these priorities;
  • Collaborates with IHPs to identify potential professional development opportunities and support working to IHP full scope of practice;
  • In collaboration with the administration team, supports completion of internal and ministry-related reports;
  • Participates in committees as needed;
  • Works effectively in-office and from home location as needed (during pandemic).

Hours of Work: Monday to Friday
Some occasional evening and weekend work may be required

Additional benefits of joining the Peterborough Family Health Team:

  • A provincial leader among Family Health Teams in Ontario
  • Excellent team/office environment
  • Multidisciplinary team expertise
  • Monday to Friday day shifts (occasional evenings)
  • No on-call rotation
  • Organizational commitment to work-life balance
  • Generous education support
  • Personal and discretionary benefits
  • Free parking
  • Mileage compensation
  • Non-unionized environment
  • HOOPP Pension Plan
  • Optional Extended Health and Dental Plan
  • Life/Disability Insurance Plan


  • Baccalaureate Degree level preparation in Health care (Nursing preferred)
  • Member in good standing with regulatory college (ie. CNO)
  • Experience of at least 3 years in middle level management in a clinical environment preferred;
  • Demonstrated organizational skills with strong analytical and decision-making skills;
  • Demonstrated interpersonal skills with a strong orientation to staff development;
  • Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint and Outlook, and experience with Electronic Medical Records (EMRs);
  • Proven effective organizational, planning, assessment and evaluation skills
  • Ability to lead and work collaboratively within multidisciplinary team environments
  • Committed to personal ongoing professional development;
  • Proven good attendance record with capability of maintaining this same standard;
  • Valid driver’s license, vulnerable sector police check, proof of liability insurance, and own vehicle required


  • Performs under minimal supervision with accountability for specific goals/objectives.
  • Possesses strong verbal and written communication skills to effectively communicate with team members and stakeholders;
  • Effective communicator with demonstrated conflict management and resolution skills;
  • Able to engage and relate effectively with others;

How to Apply
Please send your cover letter and resume to