C2 - To protect patient health information, a human defence is the best defence!

2. Integrating digital health and virtual care

  • Date: Thursday, October 8, 2020
  • Concurrent Session C
  • Time: 3 :00 pm – 3 : 45 pm
  • Style: Live Workshop
  • Focus: Practical (e.g. Presentation on how to implement programs and/or practices in the team environment)
  • Target Audience: Leadership, Clinical providers, Administrative staff
    , Representatives of stakeholder/partner organizations

Learning Objectives

  • Explore the growing and significant impact of cyber-attacks and privacy breaches in healthcare
  • Discuss how cybercriminals are targeting clinics/hospitals in Canada
  • Discuss the link between cybersecurity breaches and privacy
  • Identify the evolving methods used by cybercriminals to breach healthcare organizations and  cybersafe techniques and habits to help mitigate these risks.
  • Understand and be prepared to implement 7 actionable cybersafe habits


To protect patient health information, a human defense is the best defense!    

This interactive session will focus on the importance of the “human defense” in protecting family health teams and clinics against cyber-attacks and privacy breaches in Canada. Cyber criminals often consider the human element to be the weakest link in a health care organization’s security. Just like hospitals, smaller teams and practices face multiple and varied cybersecurity risks every day.    

In this session, participants will learn how cyber-criminals are targeting healthcare professionals, even when using common clinic tools like email, fax, or EMRs to communicate information regarding prescriptions, test results, and requests for consultation.    

The current pandemic resulted in a dramatic surge in cyber attacks against primary care moved online and healthcare professionals were stretched by the crisis. In the months following the COVID-19 outbreak, there was a 150% increase in cyber-attacks in the health care sector. The healthcare community has had to reassess their responsibilities around cybersecurity and privacy to prevent breaches. Actions as simple as staying logged in while taking a coffee break can compromise the security of clinic and lead to a breach.    

In this session, we will demonstrate how crucial it is to incorporate human defense in the prevention of cyber and privacy breaches. Participants will learn how a holistic approach that considers secure technology, effective awareness training, strong policies and behavior change is essential. They will leave armed with knowledge and strategies to help decrease the risk of clinic cyber-attacks and privacy breaches.  


  • Cyndi Elliott, Program Lead/ Practice Management, Saegis (A member of the CMPA Family)
  • Wissam Attieh, Project Manager, Saegis


  • Aron Feuer, Managing Director Cyber-Security, Valencia